Service Outage Log File - July 2002

July 30, 2002 - "All Carriers are Busy" message when dialing 800 numbers.
Problem has been resolved.

July 29, 2002 - "All Carriers are Busy" message when dialing 800 numbers.
Callers may receive an "all carriers are busy" message when dialing 800 numbers from campus. PaeTec, our service provider, is aware of the problem and is working with AT&T/ Verizon to correct it.
If you experience a problem, please notify the UNH Help Desk and Dispatch Center at 862-4242 or through e-mail on the web at CIS Questions Mailbox.

Work Completed
Tabloid, the UNH Usenet News server, will be down from 9AM to 11AM on Monday, July 29th for maintenance. This means that usenet news service will be unavailable. No other services should be affected by this outage.

July 26, 2002 - Updated 10:53am - Intermittent Service Interruptions on PaeTec Telephone Network has been Addressed
All Paetec telephone network trunks were restored to full operation at 9:30 this morning. The problem that was isolated has been stable since 12:30 Tuesday afternoon, although traffic was not being routed to those circuits. Telecom will continue to monitor incoming traffic throughout the day and are prepared to take off specific circuits if problems are experienced. Clients should call the CIS Call and Dispatch Center at 862-4242 to report any problems or additional issues with being disconnected.

July 24, 2002 - Updated 9:30am - Intermittent Service Interruptions on Telephone Calls
Telecommunications continues to work with PaeTec to assure that problems with intermittent service interruptions has been addressed, and that stable service has been restored to the telephone network. We will continue to monitor this service to assure normal functionality. Clients should call the CIS Call and Dispatch Center at 862-4242 to report any problems or additional issues with being disconnected from telephone calls.

July 23, 2002 - Updated 11:30am - Intermittent Service Interruptions on Telephone Calls
Continued testing is being scheduled for between 3:00 and 6:00 AM tomorrow morning (Wednesday). This testing will involve UNH staff, PaeTec, and other service providers. This testing could cause, in an organized fashion, a disconnection on any active connections from callers to UNH. The time frame was selected based on lowest usage statistics of UNH phone system. At no time should service be down. PaeTec will work with one DS3 communication line at a time, leaving the other line up. Should anyone experience a lack of service on first try, please redial your number.

July 22, 2002 - Updated 5:30pm - Intermittent Service Interruptions on Telephone Calls
Extensive testing is being scheduled for between 3:00 and 6:00 AM tomorrow morning (Tuesday), pending confirmation from service providers upon which PaeTec depends for delivering their services. This testing will involve UNH staff, PaeTec, and other service providers. This testing could cause, in an organized fashion, a similar disconnection on any active connections from callers to UNH, to what we experienced around noon today. The time frame was selected based on lowest usage statistics of UNH phone system. At no time should service be down, because PaeTec will work with one DS3 communication line at a time, leaving the other line up. Should anyone experience a lack of service on first try, please redial your number.

July 22, 2002 - Updated 2pm - Intermittent Service Interruptions on Telephone Calls
Clients calling UNH from outside of the campus have reported a new series of intermittent instability, causing calls to be randomly dropped. PaeTec, our service provider, is aware of the problem and is working on identifying the cause and restoring stable service.
If you experience any problem calling UNH, please notify the UNH Help Desk and Dispatch Center at 862-4242 or through e-mail on the web at CIS Questions Mailbox.

July 19, 2002 - Updated 3pm - Intermittent Service Interruptions on PaeTec Telephone Network has been Addressed
Telecommunications has received an update from Paetec regarding service interruptions on the telephone network. The problem has been addressed and has been reported to be working normally. We will continue to monitor this service over the next couple of hours to assure normal functionality. Clients should call the CIS Call and Dispatch Center at 862-4242 to report any problems or additional issues with being disconnected.

July 19, 2002 - Intermittent Service Interruptions on PaeTec Telephone Network
UNH is experiencing intermittent problems with incoming phone calls placed by clients who are calling university phone numbers. PaeTec, the provider of this service, is aware of the problem and is working to correct it. Clients who call the university may be unexpectedly disconnected. We will post updates to this information as we receive them from PaeTec.

July 14, 2002 - Exchange Server Downtime
The exchange server be unavailable from 8-10am Sunday July 14th while we relocate it back into the Kingsbury Hall Data Center.This is a result of the power outages we experienced last week. Apologies for any inconvenience this may cause.

July 12, 2002 - Service problem announcement from PaeTec
NOTE: PaeTec is one of UNH's telephone service providers.

There is a National Problem with SS7 from Illuminet that is affecting the entire country sporadically with Toll Free and Long Distance Calls. You may experience Dead Air or Fast Busies. There is a large Fiber cut in the Atlanta area on MCI's network. This fiber cut has taken down many of Illuminet's links and has caused congestion within the SS7 network. MCI has given a 2 hour window to be on site and repairing the problem. This issue is affecting almost every carrier across the country.

This means that USNH clients may experience intermittent problems completing in-state and out-of-state long distance phone calls.

July 12, 2002 - Webmail Upgrade Downtime (Rescheduled)

The CIS Unix WebMail software will be upgraded on Friday, July 12. (Rescheduled from July 5.) This involves installation and configuration of a number of individual software packages with complex relationships with each other. This will almost certainly cause periods during the day where WebMail service won't be available, as well as times where it may not be working with its full functionality. Every effort will be made to minimize these service outages. But we're not promising anything.

All CIS Unix systems and other services should remain available during this time.

UPDATE: July 10, 2002, 7:45 am
Kingsbury Hall Electrical Power Outage
All systems are back on line, on primary electrical power. Production jobs ran during the night. Users should be able to log on to the systems as normal. Please contact the CIS Help Desk at 862-4242 if you experience any problems.

UPDATE: July 9, 2002, 7:25 pm
Kingsbury Hall Electrical Power Outage
The Kingsbury Data Center electrical services are now restored to primary power and staff is currently restoring UPS and AC units. During the next several hours it is expected that information systems will be brought on-line. We expect all systems to be restored for production runs tonight and available for users in the morning. Continue to check this site for the latest available information.

UPDATE: July 9, 2002, 5:10 pm
Kingsbury Hall Electrical Power Outage
Primary power has been restored in the Kingsbury Data Center. Primary information systems are currently being restored and are projected to be online this evening. For continued updates please check back to this web site.

UPDATE: July 9, 2002, 3:10 pm
Kingsbury Hall Electrical Power Outage
The backup power generator at Kingsbury Hall has failed. All systems are being brought down as quickly as possible and the transition to primary power will take place at this time. Sometime over the next two hours there will be a temporary loss (10 minutes) of power in the following buildings: Hewitt, Spaulding, Paul Arts, Hamilton Smith, McConnell, Horton, Parsons and Telecom.

Primary information systems hosted in Kingsbury Data Center are unavailable at this time. Stay tuned to this web site for updates.

UPDATE: July 8, 2002, 6:30 am
This is an updated status message about the Kingsbury data center power outage.
Primary information systems hosted in the Kingsbury data center have been restored. The data center will be powered by an alternative power generator until later this week when the primary electrical power will be re-activated. All systems will be taken down later this week to switch over the power. This work is expected to occur Wednesday morning, assuming scheduled delivery of replacement parts.

UPDATE: July 7, 2002, 9:00 pm
Kingsbury Hall Electrical Power Outage
The Kingsbury computer room now has electrical services from a quality generator. Many information systems are now on-line, and accessible; several are being brought on-line and tested this evening. Please check this web page Monday morning for further updates and details. The CIS Help Desk and Dispatch Center (862-4242) will be staffed from 7:00 AM Monday morning.

UPDATE: July 6, 2002, 1:30 pm
Kingsbury Hall Electrical Power Outage
The Kingsbury Hall Computer Operations Center continues to operate under limited electrical services. The following systems are currently available: UNH Exchange e-mail system, UNH Web server, Microsoft Active Directory, and Public Server Services systems AC2, AC3, and Ginkgo. Please continue to check this page for further updates.

UPDATE: July 5, 2002, 10:55 am
Electrical Power Outage
Kingsbury Hall has experienced an electrical outage. Several major computer information systems are expected to be down today. The outage may continue into the weekend. The following systems are available: UNH Exchange e-mail system (some e-mail from off-campus may be temporarily delayed and this service will be restored as soon as possible), UNH Web server, and Microsoft Active Directory are available at this time. Please check this page for further updates.