Service Interruptions - June 2004

Unscheduled AVR Outage 6/24/04; UPDATE 3:00pm
The University Automated Voice Response (AVR) system is currently available and all service has been restored as of 3:00pm Thursday, 6/24/04. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled AVR Outage 6/24/04; 9:00am
The University Automated Voice Response (AVR) system is currently experiencing an unscheduled system outage. Directory assistance calls are being routed directly to telecom specialists for assistance. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Network Slowness Report 6/23/04; UPDATE 11:18am
All network connectivity and connection times have been restored as of 11:19am Wednesday, 6/23/04. The slowness and loss of connectivity was caused by a software malfunction on the UNHINFO web server. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Network Slowness Report 6/23/04; 10:43am
The University campus is currently experiencing network slowness. This outage appears to be affecting on-campus web pages while off-campus connectivity remains constant. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 6/22/04; 8:00am
The outage that occurred Tuesday morning was due to network hardware that connected McConnell, Alumni, Dimond, Pettee Hall, etc. to the UNH network. After rebooting the device all network connectivity was restored. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Metis Server Outage 6/15/04; UPDATE 8:25am
The Metis server is currently available and all systems are online as of 8:25am Wednesday, 6/16/04. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Metis Server Outage 6/15/04; 7:30am
The Metis server is currently experiencing an unscheduled network and systems outage. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Phone Outage 6/14/04; 10:07am
The University campus experienced a brief unscheduled phone outage at 10:00am Monday, 6/14/04. Telecommunications staff quickly identified and resolved the problem as of 10:07am. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Avaya CMS Unavailable UPDATE 6/11/04; 1:10pm
Telecommunications has reported that the Call Management System (CMS) has been repaired and is currently available. Technicians replaced the server power supply and all systems are online as of 1:10pm Friday, 6/11/04. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Avaya CMS Unavailable 6/10/04
Telecommunications has reported that the Call Management System (CMS) is currently unavailable due to server problems; services accessible via the CenterVu Supervisor (reporting, agent skill updates) are impacted. A support call has been put into Avaya, and there are reports at this time that necessary parts will be shipped overnight, and a technician will be at UNH sometime tomorrow afternoon.

Please note that service related to call distribution in your Call Center is not impacted by this outage and should be working as normal. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner BPRD Unavailable 6/8/04; UPDATE 8:22am
The Banner BPRD instance is currently available as of 9:48am, 6/8/04. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner BPRD Unavailable 6/8/04; 8:22am
The Banner BPRD instance is currently experiencing an unscheduled systems outage. Technical operations staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 6/4/04; UPDATE 1:13pm
All network and system connectivity has been restored as of 1:13pm, 6/4/04. If you continue to experience any connectivity problems, please reboot your computer. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 6/4/04; 12:05pm
The University campus is currently experiencing an unscheduled network and systems outage. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 6/1/04; UPDATE 1:20pm
All off-campus connectivity has been restored as of 1:20pm Tuesday, 6/2/04. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 6/1/04; 1:17pm
The University campus is currently experiencing an unscheduled network and systems outage. This outage appears to be affecting off-campus internet connectivity only. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.