Service Outage Log File - May 2003

Academic Computing Systems Downtime - 5/30/2003
Academic Computing Systems will be reconfiguring and relocating several servers on Friday, May 30 from 8 AM to 12 noon. This work will impact the following services:

• networked academic applications including Maple, Matlab, SPSS, Small Stata, and ArcView
• LearnLinc distance education system
• printing in all Student Computing Cluster locations
• UNH Training Registration web site at http://training.unh.edu

Individual services may only be impacted for a short portion of the entire maintenance window.

CISUNIX Server Downtimes 5/30/03
Systems Bamboo, Turing, and Sullivan will be unavailable for approximately 5-10 minutes (each) between 7:30am and 8:00am on Friday, May 30.

Alberti and Hypatia will be available for general logins, pop/imap access, etc. while Turing is down. Netatalk file access for Macintoshes will be unavailable while Turing is down.

The ""pubpages" web service will be unavailable while Sullivan is down.

WebMail service will be unavailable while Bamboo is down. Any existing WebMail sessions will be interrupted, and if you're in the process of composing a message, the contents may be lost. There's a note on the WebMail login page to this effect, which will be removed when the upgrade is complete.

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         PLANNED WORK May 30, 2003 6:30-7:00am

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We will be reconfiguring UNH Internet routing hardware between 6:30am and 7:00am on Friday May 30, 2003. Internet service will be disrupted briefly during this time. Affected areas will include UNH Durham, UNH Manchester, the College for Lifelong Learning, Cooperative Extension Services, Lee System office, and Jackson Labs. We apologize for any inconvenience and thank you for all your cooperation.

CIS Academic Technology Closed 5/29/03
CIS Academic Technology is holding a training session for our staff this Thursday, May 29th. Therefore, our staff will be unavailable from 8:45AM to 1:45PM. This affects operations on Level G, Dimond Library as well as other locations and includes the following groups:

• Academic Computing Systems (Student Computing Clusters, etc.)
• Audio/Visual Services
• Instructional Development Center
• Photo Services
• ResNet
• Teach/Learn Centers (Ham Smith & MUB Distance Learning Studio)
• Video Services

If you have an emergency on May 29th and need to contact one of us, please call the Help Desk at 862-4242. Thank you for your understanding.

UNHINFO Web Server Downtime 5/29/03
The UNHINFO Web Server will be down momentarily for maintenance on Thursday, 5/29/03 between the hours of 7:30am and 8:00am. Server downtime is expected to last only 3-4 minutes.

CISUNIX Downtimes
The Tru64 Unix systems will be unavailable for brief periods for a OS patch installation according to the following schedule:

• Franklin: Tuesday May 13, 8am-9am
• Alberti : Wednesday May 14, 8am-9am
• Hypatia : Thursday May 15, 8am-9am

Exchange and BR1 Servers Down for Maintenance 5/10/03 8:00 - 10:00 AM
We strive to maintain an environment of excellence. In order to ensure top-notch services, we must, from time to time, perform routine maintenance during our reserved maintenance window of 8:00 a.m. to 12:00 noon on Sunday's. Microsoft has just issued a security patch that we need to apply to our servers outside of this maintenance window. Therefore, we will be applying this patch tomorrow morning, during the 8:00 a.m. to 10:00 timeframe, rather than on Sunday morning. We make every effort to perform these tasks as quick as possible to better serve you and will do our best to make your accounts available as quickly as possible. We appreciate your support and apologize for the inconvenience.
System Administrators

Voicemail System Downtime 5/12/03
On Monday, May 12th from 5:00 am - 5:30 am Telecommunications will be doing system maintenance on the UNH staff and student voice mail systems. During this time voicemail services will be unavailable. If you have any questions or concerns please contact the Call and Dispatch Center at 862-4242.

VMS Cluster Downtime - May 4, 2003
The VMS cluster will be unavailable on Sunday, May 4 from 7:00 AM until noon for disk maintenance.

Banner Student Downtime - May 4, 2003
Uranus, the BANNER Student Unix server, will be unavailable on Sunday, May 4 from 8:00 AM until 10:00 AM for a reboot.

May 1, 2003 - Avaya CentreVu Downtime
Due to a tape drive failure, CentreVu Supervisor will be unavailable for a short period of time tomorrow. AVAYA, our service provider, has dispatched a technician to assist us with this repair, however, we do not have an exact time for their arrival tomorrow. We will keep you posted should there be any new information to share on this service issue. We do apologize for the short notice and any inconvenience this may cause.

May 1 and 2, 2003 - The UNH Computer Store will be closed.
UNH Computer Store will be upgrading their point-of-sale system to better serve their UNH customers. The UNH Computer Store will be closed Thursday and Friday, May 1 and 2. We hope the inconvenience will be minimal.