Service Outage Log File - April 2004

Student VPN Downtime - 4/28/04
The Student VPN Server (both wireless and wired) will be down 4/28/4 from 12:00pm - 3:00pm for hardware modifications. There is currently a Banner message to notify those users. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner System Downtime - 4/25/04
BANNER HR, BANNER Finance, BANNER SIS, Web Intelligence Reporting System, InfoEd, Kronos and Paybase Services will not be available on Sunday, April 25 from 7:00 AM until noon due to maintenance on the Unix cluster.

Forest Park Network Unavailable - 4/16/04
The Forest Park cable modem network will be unavailable on Friday, 4/26/04 between the hours of 9:00am and 4:00pm for maintenance. This outage is due to periodic maintenance and required to maintain the integrity of the Forest Park cable modem network and prevent further service interruptions as seen in the past few weekends. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Exchange Server Downtime 4/18/04
The Exchange servers will be down this Sunday 4/18/04 between 8:00am and 10:00am for critical updates as well as hardware upgrades. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

CISUNIX Server Hypatia Downtime 4/15/04
The CISUNIX server Hypatia will be rebooted at 12:00pm Thursday, 4/15/04. Expected downtime should not exceed 15 minutes. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Webi Reporting System Downtime 4/15/04
The Web Intelligence Reporting System will not be available on Thursday, April 15 from 7:00 PM until 9:00 PM due to maintenance on the middleware servers.

Planned Work - 04/12/2004 12:00am-1:30am
Global Crossing will be performing maintenance on equipment that provides UNH with commodity Internet connectivity.

This maintenance may affect connectivity to some Internet1 resources for UNH, KSC, PSU, and UNHM, as well as NHCTC, GSDLN, CLL/CES, and NEAT networks. This maintenance will not affect WAN or voice trunking services to KSC, PSU, or UNHM. This maintenance will not affect Internet2 connectivity to UNH, KSC, PSU or Dartmouth College. Total length of maintenance will be approximately 20 minutes. Thank you for your patience, and we apologize for any inconvenience.

ACS Server Downtimes 4/1/04
On Thursday, April 1, the Telecommunications department needs to shutdown the network switch that provides connection to many of the Academic Computing Systems (ACS) servers in order to replace a failing component. This work is scheduled to take place at 7:00 AM and should be completed by 7:45 AM, at the latest.

During this time, several of the servers which support the computer systems managed by the ACS group will be unavailable. This includes the following services:

• Mac OS X logins and applications
• KeyServer license management (backup license servers should take over for normal function)
• One of 3 Windows application (the other two should be available for normal function)
• FileMaker Server database hosting including the databases for the training.unh.edu web site
• Access to SPSS, Maple, Matlab, Small Stata, and other applications hosted on ACADEMIC
• The LEARNLINC server
• The IDCVIDEO server

If you have any questions about this notice or experience problems with these services after 7:45 AM, please call 862-3667 and request to speak to the Academic Computing Systems group.

Banner SIS Server Downtime 4/1/04
The front-end servers for BANNER SIS will be unavailable on Thursday, April 1 from 7:00 PM until 9:00 PM for software maintenance.

1 Leavitt Lane Generator Test - 04/04/04
The 1 Leavitt Lane machine room generator has been experiencing some leakage from the engine recently. CIS has been advised to run an extended load test to ensure optimal performance which will conducted Sunday, April 4 from 7:00 am until noon. This test requires an exchange in the Data Center's power source to the generator. Although the risk is low, the possibility exists that the generator or transfer switch may fail resulting in a total loss of power which could have an effect on service. It is critical that this test be executed immediately to determine the cause of the current problem.

This web page will have the most current information related to this test. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.