Service Interruptions - April 2003

April 30, 2003 12:00pm - Student On-Line Billing is Back On-line
The Telecom student on-line billing system is now available. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

April 30, 2003 9:00am - Student On-Line Billing is currently unavailable
The Telecom student on-line billing system is currently unavailable. The system administrators are working on the server and will be bringing the system back on-line ASAP. Updates will be posted as they become available. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

April 26th, 2003 5:30 AM -Phone lines residence halls are back on line.
The service outage to selected residence hall lines was corrected at 5:30 AM.

April 26th, 2003 3:30 AM -Selected phones lines down in some residence halls.
A service outage was reported with telephone lines in the Mini Dorms. Selected lines in a few other residence halls may be affected as well. UNH Telecom activated a response from AVAYA, the service company for the UNH telephone system. An AVAYA technician is expected to be on site by 5:00 AM, and service is expected to be restored promptly.

April 24th, 2003 3:30 pm -Webmail is Currently Stable.
The WebMail System Administrators have reported that access to the CISUnix WebMail system has been stabilized. If you experience problems please check this webpage for updates, or call the CIS Call and Dispatch Center at 862-4242.

April 24, 2003 12:35pm - Hypatia reboot
The Hypatia server is being rebooted and will be available at approximately 12:50pm. We apologize for any inconvenience.

April 23, 2003 7:45am - Webmail users may continue to experience problems.
The WebMail E-mail System Administrators continue to work on the problems that are affecting users accessing the CISUnix WebMail system. Updates will be posted as they become available. For information on alternative methods for sending and receiving CISUnix e-mail go to "http://www.unh.edu/helpdesk/emailoptions.html. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

April 22, 2003 4:45pm - Webmail problems continue to be addressed.
The WebMail E-mail System Administrators continue to work on the problems that have affected accessing the CISUnix WebMail system throughout the day. Updates will be posted as they become available. For information on alternative methods for sending and receiving CISUnix e-mail go to "http://www.unh.edu/helpdesk/emailoptions.html. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

April 22, 2003 2:45pm - Webmail is currently unavailable.
The Webmail E-mail system is still experiencing problems. For information on alternative methods for sending and receiving CISUnix e-mail go to "http://www.unh.edu/helpdesk/emailoptions.html. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

April 22, 2003 10:05am - WebMail is currently Offline.
The Webmail server has been taken offline and is unavailable at this time. The system will be restored asap.

April 22, 2003 9:45am - CISUnix and WebMail E-mail Systems are experiencing problems.
The CISUnix and Webmail users may experience problems this morning. The System Administrators are aware of the situation and working on correcting the problem asap. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

April 15, 2003 5:00pm - Dunlap/Myers Building Network Problems Resolved
Network connectivity has been restored at the Myer's / Dunlap Centers. Telecom working with Verizon will be looking into the cause of the problem tonight. There is the potential that users in the Myer's / Dunlap Centers may not have connectivity for a brief period tonight around midnight.

April 15, 2003 4:23pm - Dunlap/Myers Building Experiencing Network Problems
The Dunlap/Myers Building appears to be experiencing network connection problems at this time. Telecom is aware of the problem and is working on resolving the problem. Service will be restored as soon as possible. Updates will be posted as they become available. Please contact the CIS Call and Dispatch Center at 862-4242 if you have any questions or concerns.

April 11, 2003 3:05pm - Keene Local Area Network problems resolved
UNH Keene's Local Area Network problems have been resolved. We apologize for any inconvenience.

April 11, 2003 8:25am - Keene Local Area Network problems
Telecommunications has reported that UNH Keene is experiencing Local Area Network problems. This is not affecting the Internet access. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

April 11, 2003 7:30am - All Network problems have been resolved
Network problems caused by yesterdays power outage have been resolved.

April 10, 2003 2:45pm - Paul Creative Arts Network Connectivity Restored
Telecommunications is reporting that Network connectivity in Paul Creative Arts Building has been restored.

April 10, 2003 2:45pm - Network problems due to Power Outage
Telecommunications is reporting that Hetzel, MUB, Kingsbury, NH Hall, Marine, and Paul Arts Buildings are still experiencing network problems due to the short term power outage. Updates will be posted as they become available. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

April 10, 2003 1pm - Wide Area Power Outage
The Wide Area that includes the UNH Durham campus suffered a major short term power outage. This outage occurred at approximately 1pm and lasted less than a minute, affecting the entire UNH Durham campus as well as off-campus areas.

April 8, 2003 2:30PM - CISUNIX mail server reboot
The Hypatia server is being rebooted. It will be back up at approx 2:45PM.

April 8, 2003 10:00AM - Telephone Cable Problem in the Stoke and Health Services Area.
Telecommunications has isolated a telephone cable problem in the Stoke and Health Services area on campus, most likely caused by water damage. At this time Telecom Technicians are doing emergency splicing of the cable to maintain service. Some customers may experience a brief outage of telephone service (5 minutes) at some time during the day today. This message will be updated as more information becomes available. If you have any questions or concerns please contact the Call and Dispatch Center at 862-4242.

April 8, 2003 9:40AM - Exchange E-mail Intermittent Problems Resolved.
UNH Exchange e-mail intermittent disruptions of service has been restored. All exchange e-mail problems have been resolved. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

April 8, 2003 9:22AM - Exchange E-mail Intermittent Problems.
UNH Exchange e-mail users may experience intermittent disruptions of service. The Exchange administrators are aware of the problem and working on it at this time. Service will be restored as soon as possible. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

April 7, 2003 11:14AM - One Leavitt Lane Network Connections have been restored.
Network connection at One Leavitt Lane has been restored.

April 7, 2003 10:30AM - Morse Hall Network Connections have been restored.
Network connection at Morse Hall has been restored.

April 7, 2003 10:28AM - One Leavitt Lane is experiencing network connectivity problems.
One Leavitt Lane is currently experiencing network connection problems. Telecom is aware of the problem and working on correcting it at this time. Updates will be posted as they become available. If you have any concerns or questions please contact the CIS Call and Dispatch Center at 862-4242.

April 7, 2003 10:06AM - UPDATED - Exchange E-mail Server problems resolved.
The UNH Exchange E-mail server problems that users have been experiencing this morning have been resolved. If you have any questions or continue to experience problems please contact the CIS Call and Dispatch Center at 862-4242.

April 7, 2003 9:30AM - Morse Hall is experiencing network connectivity problems.
Morse Hall is currently experiencing network connection problems. Telecom is aware of the problem and working on correcting it at this time. Updates will be posted as they become available. If you have any concerns or questions please contact the CIS Call and Dispatch Center at 862-4242.

April 7, 2003 8:31AM - Exchange E-mail Server is experiencing problems.
The UNH Exchange E-mail server is experiencing problems. Exchange users may experience problems sending e-mail. The exchange administrators are aware of the problem and are working on it right now. Updates will be posted as they become available. If you have any concerns or questions please contact the CIS Call and Dispatch Center at 862-4242.

April 7, 2003 8:30AM - UPDATED - Banner Finance is now available.
Banner Finance is now available. The problem with Banner Finance has been fixed. All users should now be able to connect to the Banner Finance system. If you have any concerns or questions please contact the CIS Call and Dispatch Center at 862-4242.

April 7, 2003 7:30AM - Banner Finance is currently unavailable.
Banner Finance is currently unavailable. CIS is aware of the problem and is working on solving the issue. Stay tuned for updates. If you have any concerns or questions please contact the CIS Call and Dispatch Center at 862-4242.

E-mail Storm of April 3, 2003 and Lessons Learned UPDATE 4/3/2003 5:26pm
On the morning of April 3 an Exchange Outlook e-mail was sent to a very large list of addressees. The large volume of e-mail was compounded by the fact that the sender elected to send the message to many groups, who's membership overlapped. The content was objectionable to most of the recipients. A few persons reacted by using “REPLY ALL” to express various sentiments regarding the content of the original e-mail. Others expressed ..... (to view the entire explanation of "Lessons Learned", follow this link)

April 3, 2003 - Mass E-mail Notification 2:26pm
The large volume of e-mail generated by a mass e-mail message has been stabilized at this time. CIS is currently investigating the cause, and will provide updates as more information becomes available. Please contact the CIS Call and Dispatch Center at 862-4242 with any comments or concerns.

April 3, 2003 - Mass E-mail Notification - Please do not reply to e-mail.
CIS is aware of a widely distributed e-mail and is addressing the situation at this time. It is advised that users receiving an e-mail with subject line containing "FW: Drive the price of Gas down" should delete this message without opening the e-mail. Please do not reply to this e-mail. More information will posted as it becomes available. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.