Service Outage Log File - April 2002

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MAINTENANCE COMPLETE - April 23, 2002
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Staff Voice Mail Downtime - April 23, 2002 - 5:00am
Telecom has scheduled a staff voice mail outage for April 23rd at 5:00 am to replace a faulty cooling fan. The time for the upgrade was selected to minimize inconvenience for our customers while controlling Telecom cost. During the upgrade faculty and staff will be unable to retrieve messages or leave messages for other faculty and staff on this system. All messages and greetings stored on the system prior to the outage will be preserved. We apologize for the inconvenience.

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MAINTENANCE COMPLETE - April 23, 2002
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The CIS Unix system 'Turing' will be unavailable for (rescheduled) hardware maintenance on Tuesday, April 23 from approximately 8am-9am. Other systems (Alberti and Hypatia) should remain available while Turing is down.

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MAINTENANCE COMPLETE - April 16, 2002
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Exchange Server Downtime
Microsoft has issued a critical security patch for IIS (Internet Information Services). This patch needs to be applied to the Exchange server to protect the Outlook Web Access service. Exchange will be unavailable for a short time tonight, 4/16, around 7:00 p.m., when the patch will be applied.

We thank you for your understanding and apologize for any inconvenience this may cause you. If you need further assistance or clarification on this, please contact us as soon as possible. Thanks in advance for your cooperation.

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MAINTENANCE COMPLETE - April 16, 2002
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Turing Downtime
The CIS Unix system 'Turing' will be unavailable for hardware maintenance on Tuesday, April 16 from approximately 8am-9am. Other systems (Alberti and Hypatia) should remain available while Turing is down.

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         WORK COMPLETE April 11
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We will be reconfiguring UNH Internet routing hardware between the hours of 5:00am and 6:00am on Thursday, April 11. Internet service will be down for approximately 20 minutes. Areas affected include all faculty, staff and library subnets at UNH. Connectivity will also be interrupted between RCC/IOL, Neat and those subnets. WAN and Internet service will be interrupted to CLL and Cooperative Extension. We apologize for any inconvenience and thank you for all your cooperation.

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MAINTENANCE COMPLETE - April 8, 2002
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Exchange Server Downtime
Saturday morning, 4/6/02, the Microsoft Exchange servers and the file/print server BR1 will be unavailable from 8:00 a.m. to 10:00 a.m. while scheduled preventive maintenance is performed.

We thank you for your understanding and apologize for any inconvenience this may cause you. If you need further assistance or clarification on this, please contact us as soon as possible. Thanks in advance for your cooperation. - Exchange Administrators

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MAINTENANCE COMPLETE - April 8, 2002
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VMS Cluster Downtime
UNHA, UNHB, UNHE, and UNHN will be unavailable Sunday, April 7 from 7:00 AM until noon for disk maintenance.

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SWITCH COMPLETED - April 1, 2002
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CIS UNIX Hopper Machine Removal 4/1 - posted 28-Mar-2002
The CIS Unix system 'Hopper' will be removed from service on Monday April 1, 2002. Hopper went into service in November of 1994 and is currently our oldest (and slowest) system.

Hopper's removal should not impact normal use of the CIS Unix systems. Mail sent to user@hopper.unh.edu will continue to be delivered as before. One of the other CIS Unix systems will take over Hopper's internet address so that users who are hardwired to use hopper.unh.edu will be automatically directed to another system.

Turing, a Dell PowerEdge 6450 server running the Linux operating system, will be available on or around April 1 to take Hopper's place. All the popular applications and services available on Hopper will also be on Turing.

[For programmers: Turing has a different CPU architecture than Hopper, Hypatia, and Alberti, so code compiled from C/C++/Fortran/etc. will not run on Turing. Perl and shell scripts should be fine.]

Questions/comments/suggestions on issues related to Hopper's shutdown or Turing's introduction should be directed to the CIS Unix system administrators: sysman@cisunix.unh.edu