Service Outage Log File - March 2006

Automated Voice Recognition (AVR) System Downtime - 3/23/06
The AVR system will be unavailable on Thursday, 3/23/06 at 7:30am while critical system updates are installed. Expected downtime should not exceed 10 minutes. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

NEON Scheduled Outage - 03/16/2006; 10:00pm
NEON Communications will be performing work on the Fiber Splice within the UNH Network. The work will not directly impact I1 or I2 connections but because the work will be occurring on the same facility that carries these circuits, the work is scheduled for 10:00pm Thursday, 03/16/2006. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner System Downtime - 03/12/06
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Famis, Kronos, Alumni, Webcat, WISE, FTS, Blackboard and Remedy will be unavailable Sunday, March 12, from 7:00 AM until 5:00 PM for a network upgrade. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

AVR System Downtime - 03/09/2006; 7:30am
The Automated Voice Recognition (AVR) system will be unavailable on Thursday, 03/09/06 at 7:30am while technicians reboot the server. Expected downtime should not exceed 10 minutes. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

AVR System Downtime - 3/1/06
The Automated Voice Response (AVR) System will be unavailable Wednesday, 3/1/06 from 7:30am to 8:00am for system maintenance. During that time Operators will be on duty to provide directory services. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.