Service Interruptions - March 2004

Unscheduled Network Outage 3/30/2004; UPDATE 7:47am
The University campus is currently experiencing an unscheduled network and systems outage. At this time, the outage if known to be affecting 1 Leavitt Lane, Food Services, campus dining halls, Printing Services and the New England Center. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 3/30/2004; 7:41am
The University campus is currently experiencing an unscheduled network and systems outage. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Exchange Server Downtime - 3/22 - 3/23/04
The Microsoft Exchange experienced a brief service outage for a limited number of clients at approximately 5:40pm on Monday, 3/22 and Tuesday, 3/23. These outages were related to virus protection mechanisms and connectivity was quickly restored. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 3/22/04; UPDATE 8:44am
As of 8:44am Monday, 3/22/04 all network system connectivity has been restored. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 3/22/04; 7:47am
The University campus is currently experiencing an unscheduled network and systems outage. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 3/20/04; 1:20pm
On Saturday morning, March 20th, UNH experienced an Internet access disruption that may be related to a compromised computer. The computer was disconnected and Internet functionality was restored by 1:30pm. CIS is presently investigating the cause of the problem. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Microsoft Exchange E-mail - 3/18/04; UPDATE 10:50am
The UNH Exchange servers are currently online and all connectivity has been restored as of 10:50am Thursday, 3/18/04. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Microsoft Exchange E-mail - 3/18/04; 10:15am
There have been a few reports of various Microsoft Exchange issues reported earlier this morning. The Exchange Administrators are aware of the issue and are working on a resolution. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage UPDATE 3/10/04; 5:05pm
As of 5:05pm Wednesday, 3/10/04, CIS has identified the source of the malicious network traffic to be the Nachi.B. worm. Approximately 600 students and 70 faculty/staff are currently exhibiting network behavior characteristic of a Nachi.B worm infection. Those individuals currently connected to the UNH network are strongly urged to visit http://www.virus.unh.edu for information on cleaning, updating and protecting your computer. Infected and/or unprotected computers that remain on the UNH network beyond 12:00pm Thursday, 3/11/04 will be disconnected to maintain network stability.

This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage UPDATE 3/10/04; 11:44am
As of 11:44am Wednesday, 3/10/04, approximately 300 student ethernet connections exhibiting unacceptable levels of disruptive network traffic have been disconnected from the UNH network. The cause of this malicious traffic is yet to be determined. Students are encouraged to bring their computers to the Troubleshooting Lab, Hewitt Annex for diagnosis and repair. Those students unable to drop off their computers will remain disconnected until a reliable solution is publicly available. All students disconnected from the network will be contacted.

In addition, approximately 70 faculty/staff computers have been identified as broadcasting similar malicious network traffic. No faculty/staff connections have been disabled at this time, however we encourage all faculty/staff to ensure their computers are protected with updated virus protection (http://www.virus.unh.edu) and Windows Critical Updates (http://windowsupdate.microsoft.com).

This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 3/9/04; 8:00pm
The UNH campus experienced malicious network activity Tuesday evening, March 9, starting approximately 8:00 PM. Telecommunications staff brought the situation under control by restricting malicious traffic from the Internet, and turning off Ethernet ports on the UNH campus that were the source of additional unacceptable levels of disruptive traffic.

This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Exchange E-mail Delivery Problems - 3/9/04
Over the past 24 hours, we have observed a delay in the reception of Exchange mail sent by non-Exchange email servers. This is related to the synchronization of settings for a new Exchange mail server. For details, please visit http://www.outlook.unh.edu/upgrade/.

This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Exchange Server Outage - 3/8/04; UPDATE 9:10am
All connectivity to the University Exchange servers has been restored as of 9:10am Monday, 3/8/04. If you continue to experience difficulty connecting please reboot your computer. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Exchange Server Outage - 3/8/04; 9:02am
The University Exchange server is currently experiencing an unscheduled network and systems outage. The Exchange server administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 3/4/04
An issue with one of our Internet service providers caused difficulty in accessing some resources on the Internet and Internet2 during this time. Service was restored to normal at 3:25pm.

This affected connectivity to some Internet resources from UNH, KSC, PSU, and UNHM, as well as NHCTC, GSDLN, CLL/CES, and NEAT networks. This would not have affected voice trunking to KSC, PSU, or UNHM. This would not have affected I2 services for Dartmouth. IP-based videoconferencing services may have been affected momentarily during this time. Thank you for your patience, and we apologize for any inconvenience.

This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Power Outage - 1 Leavitt Lane - 3/1/04 UPDATE 9:50am
Power has been restored to ECG and the first floor of 1 Leavitt Lane at approximately 9:50am. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Power Outage - 1 Leavitt Lane - 3/1/04
ECG and the first floor of 1 Leavitt Lane are currently experiencing a power outage. The outage started at approximately 9:30am. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.