Service Interruptions - February 2006

Exchange Servers Unavailable - 2/27/06
Some of the Exchange e-mail servers were temporarily unavailable on Sunday, 2/27/06 from approximately 4:08 a.m. until 12:37 p.m. due to a network connectivity issue. All e-mail was queued, and this processed when the network became available. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Student Network Connectivity Issue Addressed - 2/27/06; UPDATE 4:30pm
Connectivity services on the student network have been restored by Telecommunications staff and should remain stable. Additional work has been scheduled for tomorrow to ensure greater stability in connecting to the student network. We appreciate your patience and apologize for any inconvenience this has caused for you today. If you have any questions or concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Student Network Connectivity Problem 2/27/06; 11:40am
The University campus is currently experiencing an unscheduled connectivity problem on the student network. Some students are unable to connect and have the Network Registration page display when they open their browser. The Telecommunications staff is aware of the problem and is working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Student Network Connectivity Problem - 2/27/06; UPDATE 11:19am
The DHCP system is back on-line.

Unscheduled Student Network Connectivity Problem 2/27/06; 11:05am
The University campus is currently experiencing an unscheduled connectivity problem on the student network. The DHCP system is off-line so students cannot obtain TCP-IP addresses. The Telecommunications staff is aware of the problem and is working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Problems opening Attachments in Exchange/Outlook - 2/27/06; UPDATE 10:00am
Exchange has been rebooted and is now available.

Problems Opening Attachments in Exchange/Outlook 2/27/06; 9:15am
The exchange server is currently experiencing problems opening attachments. System admin are aware of the reports and have determined that a system reboot is required. Exchange will be unavailable from 9:30 am - 9:45 am. For updates please go to the service status information located at www.unh.edu/helpdesk

Unscheduled Student Network Connectivity Problem - 2/27/06; UPDATE 8:35am
The DHCP system is back on-line.

Unscheduled Student Network Connectivity Problem 2/27/06; 8:15am
The University campus is currently experiencing an unscheduled connectivity problem on the student network. The DHCP system is off-line so students cannot obtain TCP-IP addresses. The Telecommunications staff is aware of the problem and is working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

WebIntelligence Application Error - 2/23/06; UPDATE 2:40pm
The WebIntelligence system is online and all functionality restored as of 2:40pm Thursday, 2/23/06. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

WebIntelligence Application Error - 2/23/06; 1:58pm
The WebIntelligence system is experiencing problems, specifically the Refresh button is not appearing which makes it impossible for users to run reports. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Banner Login Problem - 2/13/06; UPDATE 2/15/06; 1:13pm
System administrators installed a system patch to correct the Banner login problem. If you continue to experience any difficulty logging in, please contact the Help Desk immediately at 862-4242. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Banner Login Problem - 2/13/06; UPDATE 2/14/06; 11:58am
System administrators continue to work with SDC and Oracle administrators to resolve the login problem with Banner Finance and HR. Users are reporting successful logins when waiting 10-15 seconds at the login dialog box before clicking connect. If you are still unable to login after waiting the suggested time period, please contact the Help Desk at 603-862-4242. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Banner Login Problem - 2/13/06; UPDATE 1:52pm
System administrators continue to investigate the problem of some users unable to login to BANNER Finance/HR. Administrators still have reports of some BPRD users who are unable to connect to BANNER. Due to the intermittency of the behavior it has been difficult for us to resolve. Most users are successful connecting if they wait 10-15 seconds at the login dialog box before clicking connect. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Banner Login Problem - 2/13/06; UPDATE 10:53am
System administrators continue to investigate the problem of some users unable to login to BANNER Finance/HR. The login problem is sporadic in nature while some users are able to login. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Banner Login Problem - 2/13/06; 8:15am
The Banner systems are currently experiencing an unscheduled systems outage. This outage is preventing users from being able to login to the Banner systems. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled G4 Network Outage - 2/13/06; 8:05am
The G4 network is currently experiencing an unscheduled network and systems outage. This outage will affect Granite State College, Co-Operative Extension and all GSDLN sites on the G4 network. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled AVR System Outage - UPDATE 2/13/06; 10:38am
The Automated Voice Recognition (AVR) system is online as of 10:38am Monday, 2/13/06. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.