Service Interruptions - February 2005

Banner Student Server Uranus Unavailable 2/22/05; UPDATE 3:49pm
The Banner Student server Uranus is online as of 3:37pm Tuesday, 2/22/05. All server functionality including Banner Student and Remedy systems has been restored. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Student Server Uranus Unavailable 2/22/05; UPDATE 3:37pm
The Banner Student server Uranus is online as of 3:37pm Tuesday, 2/22/05. System administrators are testing server functionality to ensure all services are restored as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Student Server Uranus Unavailable 2/22/05; 3:21pm
The Banner Student server Uranus is currently experiencing an unscheduled systems outage. This outage will affect connectivity to the Banner Student systems as well as the Remedy Call Logging and Tracking system. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

CISUNIX Server Turing Unavailable - 2/22/05; UPDATE 10:28am
The CISUNIX e-mail server Turing is online as of 10:28am Tuesday, 2/22/05. If you continue to experience difficulty connecting to your CISUNIX e-mail, please reboot your computer. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

CISUNIX Server Turing Unavailable - 2/22/05; UPDATE 10:03am
The CISUNIX e-mail server Turing is being rebooted as of 10:03am Tuesday, 2/22/05. Attempting to connect and access e-mail multiple times may eventually result in a valid connection to an alternate CISUNIX server while the Turing server is being rebooted. Expected downtime should not exceed 30 minutes, at which time full connectivity should be restored.

This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

CISUNIX Server Turing Unavailable - 2/22/05; 9:51am
The CISUNIX e-mail server Turing is currently experiencing an unscheduled systems outage. This outage appears to be affecting the ability to connect to the CISUNIX servers via a POP3 client (i.e. Eudora, Outlook Express, Apple Mail). Attempting to connect and access e-mail multiple times may eventually result in a valid connection to an alternate CISUNIX server. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Voicemail Outage 2/21/05; UPDATE 9:02am
The University voicemail system is currently experiencing unusually high call volume. Voicemail boxes are available and may require additional attempts to access the messages. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Voicemail Outage 2/21/05; 8:33am
The University voicemail system is currently experiencing an unscheduled systems outage. This outage is intermittently affecting the ability to connect to the voicemail system. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Automated Voice Response (AVR) System Outage 2/18/05; 9:24am
The University Automated Voice Response (AVR) system is currently experiencing an unscheduled systems outage. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Automated Voice Response (AVR) System Outage 2/16/05; UPDATE 10:03am
The University Automated Voice Response (AVR) system is online and fully functional as of 10:03am Wednesday, 2/16/05. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Automated Voice Response (AVR) System Outage 2/16/05; 8:04am
The University Automated Voice Response (AVR) system is currently experiencing an unscheduled systems outage. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 2/15/05; UPDATE 10:50am
All connectivity has been restored as of 10:50am Tuesday, 2/15/05. The problem appeared to be related to a malfunctioning piece of network hardware. More detailed information may be available as technicians diagnose the exact source of the problem. If you continue to experience problems connecting, please reboot your computer. If the problem persists, please contact the Help Desk at 862-4242. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 2/15/05; 9:45am
The University campus is currently experiencing an unscheduled network and systems outage. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 2/9/2005; 9:35AM
We experienced an unplanned network outage this morning at 9:35am. There were significant physical errors on one of the fiber-optic which serve UNH. This would have caused intermittent latency/connectivity issues for about 10 minutes. This would have impacted Internet1/Internet2/WAN connectivity for UNH, PSU, KSC, CLL, CES, USNH System Office, and GSDLN locations. This would not have affected Internet2 switching services for Dartmouth or the IOL.

This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

File Server Anthony Downtime - 2/9/05; 8:50am
All web services for the Anthony file server have been restored as of 9:30am Wednesday, 2/9/05. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

File Server Anthony Downtime - 2/9/05; 8:50am
The MAC file server Anthony will be rebooted at 9:00am on Wednesday, 2/9/05 to restore web services functionality. Downtime should not exceed 15 minutes. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Phone Network Outage 2/3/05; 7:38am UPDATE 2/7/05; 12:02pm
The campus-wide phone service disruption was traced to a Paetec outage, and service was restored by Paetec by 9:11am. Paetec is the Telecommunications vendor that delivers incoming calls to the campus.

The University campus is currently affected by an external service disruption that is preventing outside callers from calling into UNH. Calls within the University System do not appear to be affected by this outage. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Phone Network Outage 2/3/05; UPDATE 8:56am
Campus-wide phone service has been traced to a Paetec outage as of 8:56am Thursday, 2/3/05. Some service may remain unavailable while technicians work to restore all service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Phone Network Outage 2/3/05; UPDATE 9:11am
Campus-wide phone service has been restored as of 9:11am Thursday, 2/3/05. The service disruption was traced to a Paetec outage. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 2/1/05; UPDATE 11:23am
All connectivity has been restored as of 11:23am Tuesday, 2/1/05. If you continue to experience problems connecting, please reboot your computer. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 2/1/05; UPDATE 10:56am
A piece of network hardware believed to be affecting connectivity in campus buildings is being rebooted as 11:00am Tuesday, 2/1/05. Expected downtime should not exceed 15 minutes after the device reboot.

Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 2/1/05; 10:38am
The University campus is currently experiencing an unscheduled network and systems outage. This outage appears to be affecting Kingsbury Hall, Pettee Hall, Dimond Library, McConnell Hall and Elliot Alumni Center. Connectivity problems may not be limited to only these buildings as reports of further connection problems have been received.

Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.