Service Outage Log File - February 2002

Residence Halls Network Problem - February 28, 2002
Internet service for UNH students in the residence halls suffered disruptions for approximately 24 hours, starting at 11:50 AM on Wednesday February 27. Equipment feeding Internet to UNH student residence hall subnets failed. Attempts to recover the equipment failed as well. Equipment was replaced, configured and back on-line at approximately 1:00 PM. Since then, amid further reports of slow performance we diagnosed and resolved several other related problems. Internet performance was fully restored by approximately 10:00 AM on Feb 28. We apologize for the inconvenience and thank you for your cooperation.

Residence Halls Network Problem - February 27, 2002
As of 11:30 a.m. the Residence Halls on the UNH campus is experiencing intermittent network problems. Telecommunications is aware of the issue and is working to solve the problem. Stay tuned for updates.

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WORK COMPLETED - February 22, 2002 6:59 a.m.
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PLANNED WORK - February 22, 2002 5:30-7:00 a.m.
The Microsoft Exchange server will be unavailable on Friday morning, February 22nd, from 5:30-7:00 a.m. for preventive maintenance. We thank you for your understanding, and apologize for any inconvenience.

FRESH Network Problem - February 21, 2002
Users began experiencing slowdowns and dropouts after noon on Feb 20. We responded with a temporary fix by reconfiguring the VPN connections at that time. At 7:51am on Feb 21 we implemented the appropriate permanent change. A configuration problem on an ethernet switch created a loop which caused network failure and prevented several users from being able to connect to FRESH systems. We discovered and corrected this at 8:07am. We apologize for the inconvenience.

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WORK COMPLETED
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PLANNED WORK - February 18-22, 2002
Telecom will have a contractor on site in the Telecom building during the dates of February 18th through February 22. The contractor will be installing a fire suppression system in the PBX room and the network operation center. We do not expect this work to disrupt any Telecommunications or Networking services. In the event that we do encounter unexpected problems we will communicate status at http://www.unh.edu/telecom/index.html and on voice mailbox 4-0500.

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WORK COMPLETED February 14, 2002 5:08am
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PLANNED WORK - February 14, 2002 5:00am
We will be reconfiguring UNH Internet routing hardware between the hours of 5:00am and 6:00am on Thursday, Feb 14. Internet service will be down for approximately 20 minutes. Areas affected include all faculty, staff and library subnets at UNH. Connectivity will also be interrupted between RCC/IOL, Neat and those subnets. WAN and Internet service will be interrupted to CLL and Cooperative Extension. We apologize for any inconvenience and thank you for all your cooperation.