Service Interruptions - January 2006

Unscheduled Network Outage - 1/30/06; UPDATE 4:11pm
The Blackboard servers will be rebooted Monday, 1/30/06 at 6:00pm to restore all connectivity. The reboot will affect UNH Webcat services but should not impact online admissions applications or GSC WebROCK services. System administrators will have all Blackboard services online as quickly as possible and total downtime should not exceed 45 minutes. possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 1/30/06; 2:13pm
The University campus is currently experiencing an unscheduled network and systems outage. This outage is affecting connectivity to the Blackboard and UNH Webmail services. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage UPDATE 1/26/06; 10:36am
The University campus continues to experience intermittent connectivity issues to central systems including Blackboard. Telecommunications staff is aware of the problem and working to restore service as soon as possible. If you experience any difficulty connecting to any central systems, please contact the Help Desk immediately at 603-862-4242.
This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner HR BPRD Unavailable - 1/26/06; UPDATE 10:53am
The Banner HR BRPD instance is available as of 10:52am Thursday, 1/26/06. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner HR BPRD Unavailable - 1/26/06; 10:41am
The Banner HR BRPD instance is currently experiencing an unscheduled systems outage. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 1/25/06; UPDATE 6:08pm
All network connectivity and services on the administrative network have been restored as of 6:08pm Wednesday, 1/25/06. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 1/25/06; UPDATE 4:15pm
The University campus continues to experience intermittent connectivity issues to central systems. To determine the nature of the problem and resolve all connectivity issues, the administrative network will be taken offline at today at 5:00pm. This will affect access to the following services: BANNER Student, BANNER Finance/HR, Web Intelligence Reporting, InfoEd, Famis, Remedy, Blackboard, Alumni, Webcat, Wise and Paybase.
This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 1/25/06; UPDATE 3:24pm
The University campus continues to experience intermittent connectivity issues to central systems. Problems have been reported with the Blackboard, Webi and Kronos systems. Telecommunications staff is aware of the problem and working to restore service as soon as possible. If you experience any difficulty connecting to any central systems, please contact the Help Desk immediately at 603-862-4242.
This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled AVR Outage 1/25/06; UPDATE 3:55pm
The University AVR (Automated Voice Response System) is online as of 3:55pm Wednesday, 1/25/06. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled AVR Outage 1/25/06; 3:11pm
The University AVR (Automated Voice Response System) is currently experiencing an unscheduled systems outage. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Webmail Connectivity Problem - 1/25/06; 1:49pm
The Webmail systems are available as of 1:49pm Wednesday, 1/25/06. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 1/25/06; UPDATE 1:32pm
The WebIntelligence reporting environment is available as of 1:32pm Wednesday, 1/25/06. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Webmail Connectivity Problem - 1/25/06; 1:23pm
The Webmail systems are being rebooted as of 1:30pm Wednesday, 1/25/06 in an attempt to correct current Webmail connectivity and login problems. Expected downtime should not exceed 20 minutes. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Webmail Connectivity Problem - 1/25/06; 1:12pm
The Webmail systems are currently experiencing an unscheduled systems outage. Users may notice very slow response times and fatal error notifications when attempting to access e-mail. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 1/25/06; UPDATE 1:05pm
All services have been restored with the exception of Webi as of 1:05pm Wednesday, 1/25/06. If you experience any difficulty connecting, please contact the Help Desk at 603-862-4242. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 1/25/06; UPDATE 12:40pm
There will be a reboot of the administrative network at 12:30 today to resolve the disruption in services which have been experienced this morning. The reboot will cause all Banner, Webi, Kronos, Blackboard, and Remedy services to be unavailable for approximately 15-20 minutes. We will update this notice as soon as the network is back up and running. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 1/25/06; 9:56am
The University campus continues to experience intermittent connectivity issues to central systems. Problems have been reported with the Blackboard, Webi and Kronos systems. Telecommunications staff is aware of the problem and working to restore service as soon as possible. If you experience any difficulty connecting to any central systems, please contact the Help Desk immediately at 603-862-4242.
This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - 1/25/06; 9:56am
The University campus is currently experiencing intermittent connectivity issues to central systems. Problems have been reported with the Blackboard, Webi and Kronos systems. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Remedy Outage - 1/25/06; 9:29am
The Remedy Call Logging and Tracking server is currently experiencing an unscheduled systems outage. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage - Hetzel Hall - 1/25/06; 8:22am
Hetzel Hall (second and third floors) is currently experiencing an unscheduled network and systems outage. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage 1/24/06; 1:40pm
Thompson Hall (second and third floors) is currently experiencing an unscheduled network and systems outage. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Single Sign-On Outage - 1/19/2006; UPDATE 2:10PM
The Single Sign On system is currently available. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Single Sign-On Outage - 1/19/2006; 12:50PM
The University campus is currently experiencing an unscheduled outage with the Single Sign On system. This only affects those users who are attempting to establish or change their Blackboard login credentials. The System Admininistrators are aware of the problem and are working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Exchange Outage - 1/18/2006; UPDATE 8:30am
All Exchange e-mail servers are currently available. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Exchange Outage - 1/18/2006; 7:00AM
Exchange e-mail is currently unavailable for some clients due to hardware failure on one of the servers. Not all clients are impacted. Blackberry clients will not be receiving email on these devices even if their email is working. System administrators are aware of the problem and are working to restore service as soon as possible.

This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

VMS SQLPlus Unavailable - 1/13/06 UPDATE 5:52pm
The VMS SQLPlus utility for Banner UNHF users is available as of 5:52pm Friday, 1/13/06. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

VMS SQLPlus Unavailable - 1/13/06; 3:26pm
The VMS SQLPlus utility for Banner UNHF users is unavailable as of 3:26pm Friday, 1/13/06. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Network Outage (Huddleston Hall) - 1/5/06; 1:33pm
Due to a power outage, Huddleston Hall is currently experiencing an unscheduled network and systems outage. The power loss is affecting network routing switches in Huddleston Hall. Telecommunications staff is aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard Server Maintenance - UPDATE 1/05/06; 7:36
The Blackboard servers are online as of 7:37am Thursday, 1/5/06. If you experience any difficulty logging in, please contact the Help Desk immediately at 862-4242. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Webcat Login Available - UPDATE 1/04/06; 4:47pm
The Webcat systems are available as of 10:05am Wednesday, 1/04/06. If you experience difficulty accessing the Webcat login page, your browser may not be refreshing correctly. Please clear the cache, restart your browser and attempt to access the login page. Detailed instructions are available at http://www.unh.edu/helpdesk/cache.html.

This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Unscheduled Webcat Outage - 1/03/06; 8:23am
The Webcat systems are unavailable as of 8:23am Tuesday, 1/03/06. System administrators are aware of the problem and working to restore service as soon as possible. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Blackboard Server Maintenance - 1/03/06 - 1/04/06
Blackboard is undergoing a major maintenance procedure that will span from 1/3/2006 to 1/4/2006. Webcat and UNH E-mail will be available during this period and may be accessed from http://blackboard.unh.edu address. We appreciate your understanding while system administrators conduct this important work. This web page will have the most current information at all times during normal business hours. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.