Service Outage Log File - January 2005

Scheduled Network Outage - 1/22/05; 12:00am - 6:00am
GlobalCrossing, our primary Internet provider, has informed us that they have scheduled an emergency maintenance window for all GlobalCrossing customers starting at midnight tonight and ending at approximately 6am tomorrow. At some point or points during that window, there may be 15-minute windows where connectivity to Internet resources via GlobalCrossing will be affected.

This affects all commodity Internet service via GlobalCrossing for UNH, USNH, CLL, CES, GSDLN, UNHM, and any other USNH locations that connect to the Internet via UNH Telecom. This will not affect Internet2 connectivity for UNH, PSU, KSC, and Dartmouth College.

This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

CISUNIX Server Downtimes - 1/16/05
A number of CIS Unix systems will be rebooted Sunday January 16 between 7am and 8am:

Bamboo (the WebMail server)
Turing (login server)
Pascal (login server)
Sullivan (the 'pubpages' server)

The Quixote file server, where most users' files reside, will also be rebooted in this time window; this will cause brief unavailability for user files, including mail files. WebMail sessions will be lost during Bamboo's reboot, and in the event you're composing mail at that time, your composition will be lost.

This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Banner Finance/HR System Downtime - 1/16/05
BANNER Finance/HR work and development environments will be unavailable, Sunday, January 16 from 7:00 AM until noon for software maintenance. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Planned Network Outage - 1/12/05
Telecommunications will be reconfiguring UNH core routing hardware between 12:00 midnight and 2:00am on Wednesday, January 12, 2005. All network service and connectivity will be disrupted during this time. This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Faculty/Staff/Student Voicemail Unavailable 1/7/05
The faculty, staff and student voicemail system will be unavailable Friday, 1/7/05 from 6:30am - 7:00am for system maintenance. During the outage, there will be no access to voicemail messages and outside callers will not be able to leave any voice messages. Existing saved messages will not be affected by the outage.

This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.

Internet/Internet2/WAN scheduled service 6:00am 1/7/05
UPDATE 1/7/05; 6:33am
A hardware upgrade issue unexpectedly arose before the scheduled cutover time (approximately 5:30am), and took several minutes to complete. Connectivity to and from all resources mentioned below is now restored.

Internet/Internet2/WAN will be unavailable for approximately 15 minutes on Friday, January 7, 2005 at 6:00am due to a software upgrade. Downtime should not exceed 15 minutes. This work will affect Internet/WAN connectivity for all UNH/USNH/CLL/CES/GSDLN locations as well as Internet2 connectivity for UNH/PSU/KSC.

Internet2 connectivity to Dartmouth will not be affected.

This web page will have the most current information at all times. If you have any questions/concerns, please contact the CIS Help Desk & Dispatch Center at 862-4242.