Policies & Procedures

Communication to Students

University communications are sent to students through the following channels:

*Webcat - Students receive billing statements, register, view grades, student accounts and financial aid awards through Webcat, a part of MyUNH.

* University E-mail - Important notifications are sent to students by many departments and offices via a UNH email address that is assigned by the University. Students are responsible for checking this email address on a regular basis.

* MyUNH (Blackboard) - Course material and university announcements are available through MyUNH, a student portal system.

* Campus Address - University mailings are sometimes sent to campus addresses. Students are assigned a Granite Square Station mailbox at the MUB.

* Mail to permanent address - Some notifications are sent in the student’s name to the permanent mailing address.

University Policy on Electronic Communication

The University of New Hampshire often communicates with students on official matters in written form. The progression of technology has prompted the University to adapt both its administrative and educational communications to benefit from this technology. In those instances when the University chooses to communicate with students through technology (including but not limited to e-mail, portal communications, and electronic messaging), it often does so with the use of a University-generated ITID (Information Technology Identification) address. The University will provide and maintain this ITID address; it will be the responsibility of the student to monitor this ITID address for official communications.

Withdrawal from the University of Change to Part-time Status

Withdrawal - A withdrawal form must be filed with the Registrar’s Office when a student withdraws from the University. The date the student officially notifies the Registrar’s Office of the withdrawal is the official date used to determine any financial adjustments. Tuition and mandatory fees are reduced according to the withdrawal date schedule below.

Withdrawal Dates Schedule 2009-2010

If withdrawal or change to part-time occurs:	Date	Tuition & Fees Credited

Fall Semester:
Before first day of classes	By August 30, 2009	100%
During 1st full week of classes	August 31 - September 11, 2009	75%
After 1st full week and within 30 days	September 12 - October 2, 2009	50%
After 30 days	After October 2, 2009	0%

Spring Semester:
Before first day of classes	By January 25, 2010	100%
During 1st full week of classes	January 26 - February 5, 2010	75%
After 1st full week and within 30 days	February 6 - 26, 2010	50%
After 30 days	After February 26, 2010	0%

Change to Part-time Status - Students who drop from full-time status to part-time status during the dates on the withdrawal schedule will be responsible for a portion of the full-time tuition and mandatory fees in accordance with the withdrawal date schedule.

Room and Board - Students should refer to the Room and Board Agreement for the room and meals refund policy.

Federal Aid - If federal financial aid has been received, it will be returned to the lender in accordance with the U.S. Department of Education regulations in effect at the time of withdrawal. Please note that the return of aid may create an unpaid balance due to UNH. Specific details regarding federal regulations and an estimated calculation are available at UNH Business Services upon request.

Tuition Refund Plan Insurance is available to minimize the risk of financial loss in the event of medical withdrawal. This elective program provides full coverage for tuition, mandatory fees, required course fees, and room and board charges.

Returned Check Policy

Checks that have been returned for nonpayment are assessed a $30-return check charge. A bank check, money order or cash must be used to replace a returned check. If two or more checks are returned for non-sufficient funds, the University will be unable to accept future personal checks for that student account.

Refunds on Student Accounts

Students whose actual payments exceed their charges may request a refund from UNH Business Services any time after receipt and settlement of the tuition bill, providing all monthly payments have been received and loan notes and loan checks have been signed. It is the student’s responsibility to initiate a refund request. Please allow two weeks for processing of refund requests.

Note: Federal funds may not be disbursed to student accounts any earlier than 10 days before the start of classes.

UNH PLUS Loan Refund Policy

Parent Loans to Undergraduate Students are federal Title IV funds specifically designated to pay for undergraduate educational expenses. When PLUS Loan proceeds are disbursed, a letter is mailed to the PLUS Loan borrower. This letter gives the borrower the option to cancel the loan within 14 days. If the loan is not cancelled, and the disbursement of the Plus Loan proceeds to the student account creates a Title IV credit balance for the current term, a refund will be processed. The credit balance available on the day the PLUS Loan Coordinator posts the refund check request will be refunded to the PLUS Loan borrower up to the amount of the PLUS Loan proceeds. If the PLUS Loan borrower submits a request in writing, the credit balance can be made available to the student. After this refund is requested by the PLUS Loan Coordinator, if future payments are received from sources other than another PLUS Loan, any overpayments resulting in a credit balance will be deemed to be from other sources, and this credit balance will be made available to the student.

What is a Title IV credit balance?

Total Title IV Allowable Charges MINUS Total Title IV Financial Aid = Title IV Balance

If the Title IV Balance calculated is negative, this is a Title IV Credit Balance.

Title IV Allowable Charges		Title IV Financial Aid
Tuition		Pell Grant
Mandatory Fees		Academic Competitiveness Grant
Course Fees		SMART Grant
On-Campus Housing		SEOG
Meal Plans		Perkins Loan
		Subsidized Stafford Loan
		Unsubsidized Stafford Loan
		PLUS Loan
		Grad PLUS Loan