Frequently Asked Questions

Common FAQ's

Does UNH have a payment plan?

Yes. UNH offers an interest-free monthly payment plan, TuitionPay, through Sallie Mae. This plan allows the total annual expense to be spread over the academic year in 10 monthly payments (5 payments for each semester). Please call TuitionPay at (800)635-0120 for more information. (Also see Monthly Payment Option.)

What are Pending Items?

Pending items are anticipated credits that appear on your billing statement. These pending items are used to offset the balance due on your account. They may be loans or scholarships which have not yet arrived or monthly payments which are not yet due. Pending items may require further action. For more information see Financial Aid on Your Account.

How Do I Get Financial Aid?

The financial aid process begins by filling out the Free Application for Federal Student Aid (FAFSA). Please contact the UNH Financial Aid Office for information on receiving financial aid.

What if I don't pay, or pay late?

Non-payment can result in late fees, and may result in students being disenrolled from classes. Any outstanding balance could cause a financial hold which prevents registration and the mailing of transcripts and diplomas.

How do I avoid being charged a late fee?

Late fees are assessed to accounts that still show an amount due after the payment due date. All payments and correspondence must be received by the due date to avoid late fees. If you are not paying the "Pay This Amount" balance on your tuition bill, you must complete the Student Remittance Form to inform us of your changes. Backup documentation is required for deductions.

Why doesn't college work study appear as a credit on my bill?

College Work-Study funds are paid biweekly throughout the semester based on the number of hours worked by a student in a work-study job. College Work-Study funds cannot be used for financial clearance, nor can they be used as pending credits to pay tuition bills. Students are expected to budget these earnings for other educational or living expenses.

What are the most common causes preventing students from being financially clear?

Unpaid balance on student account
Taking deductions without including proper backup documentation
Stafford or Perkins Master Promissory Note is not signed
Entrance counseling for Stafford or Perkins Loans has not been completed
See Financial Clearance for more information.

Durham Undergraduates 2008-2009

When are payments due?

For 2008-2009, the payment due dates for the fall and spring tuition bills are August 7, 2008 and December 11, 2008. Monthly billing statements are issued if accounts show a balance due, and payment is due monthly upon receipt. Telephone bills for long-distance charges are sent to students who use the University telecom system, and payment is due monthly upon receipt. Check Billing & Payment for more information.

How can I pay my bill?

Does UNH accept credit cards for payment?

No, not for Durham undergraduates. For students and parents who need to borrow money to pay tuition, both federal and private loans are available. Please contact the UNH Financial Aid Office at (603)862-3600 for more information. Also see Monthly Payment Option.

Graduate Students 2008-2009

When are payments due?

Tuition and fees are due in full each semester by the first day of classes. Monthly billing statements are issued if accounts show a balance due, and payment is due monthly upon receipt. Telephone bills for long-distance charges are sent to students who use the University telecom system, and payment is due monthly upon receipt.

How can I pay my bill?

UNH accepts personal checks, electronic checks, bank checks and money orders. Cash must be delivered in person only. Wire transfer is also available. Contact Business Services for account information. Credit card payments through VISA, MASTERCARD and DISCOVER are also accepted for graduate students.

I have an assistantship — may I use payroll deductions to pay my balance?

Yes. Grad students who receive a University paycheck may use payroll deduction. A form is completed, giving the Payroll Office permission to deduct a specific amount (based on your account balance). Please submit your form prior to the start of the semester. (See Payroll Deduction Form)

Electronic Billing & Payment

What is Electronic Billing & Payment?

Electronic billing (E-bill) is a secure web-based service that allows you to view your student billing statement and to submit payments online. The University System of New Hampshire has contracted with a third party vendor (referred to as QuikPAY in this document) to provide this service. After logging into MyUNH you will have the option to be transferred to the QuikPAY site to view your electronic billing statement, to make an e-payment, or to set up an authorized payer.

In September 2004 UNH converted to electronic billing and discontinued the mailing of paper bills. Students access their bills through MyUNH and, if necessary, forward to responsible parties. The system sends emails to the students university email address when new bills are ready to be viewed.

Electronic payment (E-pay) allows you to submit payments online through a secure system. Payments may be made online by check (or in some cases) credit card, or the bill can be printed and mailed with payment. (The University does not accept credit card payments for Durham undergraduates.)

E-bill and E-pay

Are free to students and authorized payers
Are easy and convenient - available day and night, from any place that has Internet access
Are time savers – no waiting for statement to arrive or waiting in line to pay
Provide easy access for parents or other authorized payers to pay tuition bills for students
Provide on-line history of statements and payments
Use industry-standard SSL encryption to secure your transactions

Who can use E-billing & E-pay?

The service is available to all UNH/UNHM students. Students can also authorize others (e.g., parents, grandparents) to view electronic billing statements and submit payments on their behalf. The student is in sole control of his student account and determines who will have access to billing information and payment privileges.

What if I don't want to pay online?

You may continue to send your check through the mail. Your electronic bill includes a printer-friendly version to use if you prefer to mail your payment. Please mail the payment stub portion of your printed bill with your check.

How do I access my bill?

Students log into MyUNH (http://blackboard.unh.edu), choose the tab at the upper right for Webcat/Student Services, then select Bill/Account Summary/Online Payment Option/Clearance Status. Choose View your student account for real-time account view. That option also provides access to your current and previous billing statements and a Make E-Payment Now link for online payments.

What is WEBCAT and how do I get to it?

Webcat is part of the UNH student portal - MyUNH. It allows students to register for courses, obtain schedules, transcripts and grades, view and pay bills, check clearance status, view financial aid awards, and more. Students log into MyUNH and choose the tab at the upper right for Webcat/Student Services.

How do I know when my new electronic billing statement is available?

An email notification will be sent to you when your new electronic billing statement is available to view and pay.

How do I make an online payment if I don't have an electronic billing statement?

Select View up-to-date details of your account in Webcat. Then click the Pay Now button, which will take you to the QuikPAY site. Enter the appropriate bank account and payment amount information on the screen, and submit the payment. QuikPAY will send you an e-mail notification stating that your payment request was received, and will include a payment confirmation number.

May I use my credit card to make a payment?

UNH does not accept credit card payments from Durham undergraduates. If you are in a student category that is eligible to use a credit card for payment, the option will appear in the pull-down menu under Make Payment in QuikPAY.

When will the payment appear on my UNH student account?

Payments submitted before 5 pm eastern time are scheduled to post to student accounts the next business day. For example:

Payments submitted before 5 pm on Tuesday will appear on Wednesday.
Payments submitted after 5 pm on Tuesday will appear on Thursday.
Payments submitted before 5 pm on Friday will appear on Monday.
Payments submitted after 5 pm on Friday will not appear until the following Tuesday.

Please plan ahead and submit your payment before the due date in order to avoid late fees.

If the bank returns e-check payments to UNH due to “non-sufficient funds” (NSF), the student’s UNH account will be charged a penalty fee of $30.00. The payer may also be assessed an additional NSF fee by their financial institution.

Why doesn't my online billing statement show the payment I just made?

Your billing statement will not change as payments are made. The billing statement is a duplicate of a printed billing statements. The information will not change until the next billing statement is sent to the QuikPAY site by UNH.
Refer to the QuikPAY electronic billing statement to see the statement activity “as of…” date; this will let you know the last entry date for any activity reflected on your billing statement.
You can always see the most up-to-date account information in MyUNH by selecting View up-to-the minute details on your account.
You can view your payment history on the QuikPAY site by choosing Payment History.

Can I use E-bill/E-pay if I don't have a checking account with a U.S. financial institution?

Students who do not have a checking or savings account with a US financial institution may use e-billing to view their most recent billing statement. We are unable to accept e-payments from foreign bank accounts - they must come directly from a U.S. bank account.

What if I can't make my payment on time because I can't get into my WEBCAT account or QuickPAY?

You are responsible for making your payment on time. To avoid being charged a late fee, submit your payment at least three business days before the due date.

What if I have questions about my statement?

If you have specific questions about your billing statement, email Business Services or call at (603)862-2230. Remember that UNH can only discuss specific billing information with the student.

How can I authorize someone else to see my account or make a payment?

Students may elect to set up Parent Portal accounts for parents or others.

Log into Blackboard/MyUNH
Click the Webcat/Student Services tab
Click Continue in the UNH-Parent Portal Set-up box
Follow the on-screen directions

Is making a payment online via QuickPAY secure?

Your electronic payment information is transmitted securely using the industry standard encryption, Secured Socket Layer (SSL). Your bank account information is stored in an encrypted format on the QuikPAY site. Bank account information will not be collected or stored by UNH.

What happens if I leave school or I am no longer a student?

You will no longer have access to your MyUNH account if you leave school or graduate. If your account still shows a balance, you will receive paper bills and your payment may be mailed in the enclosed envelope.

Have other questions not listed here?

Please feel free to contact Business Services by phone at (603)862-2230 or email: Business Services