NIS Service Level Agreement (SLA)

NIS primarily supports client-server-based services including the system management of these systems and limited documentation and training in the use of these systems. These client-server-based services include:

• System management of the primary domain name server (nic.unh.edu).
• System management and development of UNHINFO (unhinfo.unh.edu).
• System management and development of USNH SWIS (swis.unh.edu).
• Consulting on development of Web pages and operation of Web servers.
• System management and development of the News server (news.unh.edu).
• System management and serving of CDs in the DEC software library.
• System management and development of e-mail aliases and directory lookup.
• System management and development of mailing lists.
• Development and coordination of security plans and servers.

Translated into key words and phrases, that means we handle these questions:

• UNINFO contents (finding, adding, correcting material).
• HTML development and design.
• Web server selection and operation.
• News server contents (finding, adding newsgroups).
• DEC software library access.
• E-mail alias creation and use.
• Mailing list creation and use.
• Security planning and key server use.