UNH ADMINISTRATIVE SERVICES PLANNING COMMITTEE	5/13/96

The following is the second article on the administrative services redesign 
initiative now being undertaken at UNH.  Please see the first article, 
dated 4/19/96, for a summary of the project.


SUBCOMMITTEES 

In order to support the hard work of redesigning administrative services, 
the Administrative Services Planning Committee has been organized into four 
subcommittees:

Communications					Chair:	Gregg Sanborn
Human Resource Issues				Chair:  Jean Irvine
Data Collection and Analysis			Chair:	Matt Grant
Core Support to Local Admin Services 
  Planning Teams				Chair:	Victor Benassi

COMMUNICATIONS SUBCOMMITTEE

The purpose of the Communications Subcommittee is to facilitate the flow of 
information about activities surrounding administrative services redesign.  
This includes conveying information to the community from the main 
committee and subcommittees, and gathering feedback, ideas, suggestions, 
questions, and concerns from the community.  To date, such efforts have 
taken the form of an article in the Campus Journal (4/25/96) and an 
introductory summary on UNHINFO (dated 4/19/96).  Also, the following sites 
have been set up to gather input:

	E-MAIL:		Send to SMTP%"REDESIGN.INFO@UNH.EDU"
	CAMPUS MAIL:	Redesign
			c/o President's Office
			Thompson Hall
	VOICE MAIL:	862-2911

Members of this subcommittee include Nancy Hamer, Tammy Goldberg, Ken Cody, 
Carol Powers, and Gregg Sanborn.


HUMAN RESOURCE ISSUES SUBCOMMITTEE

This subcommittee was constituted to coordinate efforts to address the many 
complex human resource issues and opportunities integral to administrative 
services redesign.

Some of the main issues include formulating recommendations pertaining to 
implementation and monitoring of the hiring freeze, development of 
retraining programs, creating a network of temporary workers, assistance 
with training of temporary staff, development of an attrition management 
policy, development of separation incentive and early retirement plans, 
assistance with employee counseling, review of job classifications, 
development of performance measurement and incentive programs, development 
of customer service training, creation of a training certification program, 
and formulation of an accountability policy.

To date the subcommittee has focused on issues having to do with 
implementation and monitoring of the hiring freeze, and use of temporary 
help in departments during the transition to business service centers.  
Personnel Services is once again providing help to departments needing to 
hire temporary staff.  Advertisements for temporary secretarial/clerical 
and accounting clerk/bookkeeper positions are being developed, as well as a 
temporary hiring request form, a skills evaluation tool for applicants, and 
an evaluation form departments will use to evaluate temporary staff.  The 
subcommittee will soon move on to discussions of job specifications/
descriptions and training.

Members of the subcommittee include Tammy Goldberg, Jim Grady, Jean Irvine, 
Ken Cody, Leigh Anne Melanson, Carol Powers, and Patsy Stuart. 


DATA COLLECTION & ANALYSIS SUBCOMMITTEE

Responsibilities of this subcommittee will include developing survey tools 
to gather information on allocation of effort by administrative staff and 
levels of satisfaction with current processes on the part of both customers 
and service providers.  Strong, clear, consistent data will provide the 
basis for discussions of what, where, how, and by whom administrative 
services should be provided at UNH.  Surveys should also help to identify 
current administrative processes that are cumbersome, inefficient, and/or 
ineffective.

Members of the subcommittee include Victor Benassi, Dick Clukay, Ken Cody, 
Matt Grant, Pat Madsen, Tammy McGlone, and Patsy Stuart.


CORE SUPPORT FOR LOCAL ADMINISTRATIVE SERVICES PLANNING TEAMS

Members of the Core Support Subcommittee provide support to the Local 
Administrative Services Planning Teams.  Five Local Teams have been 
established to date -- one in each of the five UNH colleges/schools (in 
coming weeks three more Local Teams will be established).  Members of each 
college Local Team include the dean, department chairs, researchers, other 
faculty, operating staff, and PAT's.  Responsibilities of the Local Teams 
include educating their college/school community about administrative 
service redesign; addressing colleagues' concerns; collecting data on 
college administrative needs, resources, processes, and satisfaction levels; 
developing ideas about ways to improve services and reduce resources; and 
articulating goals, plans, budgets, etc.

The Core Support subcommittee's responsibilities include coordination of a 
structured common approach to the discussions undertaken by each Local Team 
-- including facilitation and documentation of Local Team meetings.

The Local Teams have undertaken an aggressive schedule of meetings to be 
completed by July.  Initial meetings have included a presentation of the 
administrative services redesign concept, review of the timeline for this 
phase of the project, and discussions of secretarial and business services. 
Subsequent meetings will include focused discussions of administrative 
services -- brainstorming ideas for improvements and developing local plans 
for implementation of changes, including specific goals, budgets, and 
timelines.

Members of the Core Support subcommittee include Victor Benassi, Bob 
Blanchard, Dick Clukay, Ken Cody, Steve Fink, John Freear, Tammy Goldberg, 
Jim Grady, Matt Grant, Nancy Hamer, Pat Madsen, Tammy McGlone, Leigh Anne 
Melanson, John Pokoski, Marilyn Qua Bowick, and Neil Vroman.


REMINDER -- INVITATION TO PROVIDE FEEDBACK

	E-MAIL:		Send to SMTP%"REDESIGN.INFO@UNH.EDU"
	CAMPUS MAIL:	Redesign
			c/o President's Office
			Thompson Hall
	VOICE MAIL:	862-2911

WE LOOK FORWARD TO HEARING FROM YOU!!