New England Center

Standard Operating Procedures

1.  Purpose:  To establish policies and procedures concerning Lost and Found items.

2.  Procedures:  Individuals who find items within the property will follow the procedures below:

a.       List all found items in Lost and Found book located in B Tower break room. Include: Date, Room Number, Items, Guest Name (if known) and Phone Number.

b.      Place items in a plastic bag.

c.       Fill out badge with specific information on it such as: Date found, Room number, Found by and Contents of the bag, then attach badge to plastic bag.

d.      Close the bag by tying or taping the opening.

e.       Lost/Found items will then be handed over to a Housekeeping Supervisor/Manager who will then take the items to the designated secured lost and found area (located in the B-tower break room).

f.        When a guest calls to inquire about an item, they will be transferred to the Housekeeping Department.  If the item is found, shipping costs will be arranged.

g.       After 30 days, the items will be disposed of/handled by the manager or supervisor.

3.  Special Circumstances:

a.       Money:  When money is found, follow step 4a from above.  After logging

item into the book, contact the Housekeeping Manager and money will be

placed in the safe.

b.  Weapons/Illegal Substances:  Secure area and call campus police immediately (603) 862-1427.